Terms of use of the RobSolution platform

Terms of Use – RobSolution

The RobSolution platform is a business management solution prepared and maintained by RobSolution Tecnologia for Brazilian companies.

The environment is based on Odoo Community Edition, the open-source, free version of Odoo, together with modules, integrations, improvements and features developed and maintained by RobSolution Tecnologia.

1. License of use

The plans correspond to the monthly license to use the modules, integrations and features developed by RobSolution Tecnologia, including operational infrastructure and basic support.

There is no charge for licensing the original Odoo Community Edition platform.

2. Plans, limits and invoice allowance

Each plan has limits for users and issuing CNPJs, plus a monthly allowance of tax documents (NF-e, NFC-e and NFS-e), as published on the plans page: Começar (1 CNPJ, up to 3 users, 200 invoices/month), Crescer (1 CNPJ, up to 10 users, 400 invoices/month) and Multiempresa (2 CNPJs, up to 30 users, 500 invoices/month per CNPJ).

The allowance is monthly and non-cumulative. When around 80% of the allowance is reached, the customer is warned inside the system and can buy additional invoice packs or upgrade the plan. If nothing is contracted, the issuing of new tax documents may become unavailable until the month rolls over, an additional pack is purchased or an upgrade is made — without affecting documents already issued or other system functions.

The current prices for plans, invoice packs, add-ons and services are those published on the official pages of the website on the contracting date.

3. Free trial

The free trial lasts 14 calendar days, requires no credit card and generates no automatic billing. It consists of a user with an expiry date on RobSolution's shared demo environment, with a sample company and fictitious data, intended for browsing the modules and getting to know the solution; it is not a dedicated environment for the customer. Tax documents can be prepared in the demo environment up to the sending step, for practice only: nothing is transmitted to SEFAZ and no document has fiscal value.

The demo environment is shared: the customer must not enter real personal or customer data, cannot create companies or users, and the data entered may be erased at any time without notice. At the end of the trial the user is archived automatically. If a subscription is made, the customer's environment is created from scratch through the onboarding; nothing from the demo environment is transferred.

4. Infrastructure, hosting and backups

The environment is hosted and managed by RobSolution Tecnologia on shared infrastructure, monitored and technically maintained by the support team.

Periodic automatic backups are performed for operational data protection. Despite good security and monitoring practices, RobSolution Tecnologia does not guarantee uninterrupted service availability.

5. Administrative access and source code

For platform security, stability and integrity, the environments do not provide the customer with advanced administrative access, such as superuser.

Access to the source code of RobSolution Tecnologia’s proprietary modules is not part of the standard license.

6. Access profiles

The users made available to the customer are configured as internal operational users, according to the contracted plan.

Critical configurations, structural parameterizations, advanced module management and sensitive technical operations remain under the responsibility of the RobSolution Tecnologia team.

7. Included support and assistance packages

All plans include ticket-based assistance, during business hours, for usage questions and platform issues, at no additional cost and under a fair-use policy.

Included support covers usage guidance and fixing platform issues. Activities performed by the team on the customer’s behalf — such as specific parameterizations, data imports, training and dedicated follow-ups — are contracted as one-off services.

8. Add-ons, customizations and services

The plans include the standard modules and features provided by the platform. Specific customizations, external integrations, on-demand development, additional training and consulting can be contracted separately through a custom quote.

The add-ons published on the website (such as CRM, Projects and Point of Sale) refer to native Odoo Community Edition modules, which have no license cost. The monthly price of these add-ons corresponds to assisted activation, configuration in the customer’s environment and ongoing module support, and they can be subscribed and cancelled at any time. Boleto RobSolution is a proprietary RobSolution Tecnologia module and is part of the licensing described in section 1.

9. Customer obligations

• Keep users and passwords secure;
• Validate tax and accounting information;
• Check issued documents;
• Comply with current legislation;
• Keep registration data up to date.

10. Billing, taxation and price adjustment

Charges related to RobSolution correspond to the monthly license to use the modules and features provided by RobSolution Tecnologia. Tax documents will be issued according to the nature of the contracted service and applicable legislation.

Plan and service prices may be adjusted annually based on the IPCA index (or its replacement), or revised with at least 30 days’ prior notice, effective only for subsequent cycles.

11. Cancellation and data after termination

The customer can request cancellation at any time, with no penalty and no lock-in. Access remains active until the end of the paid monthly cycle, and there is no proportional refund for started periods.

Before and after cancellation, the customer can export their data (records, reports and the XMLs of issued invoices). After termination, the environment remains available for export for 30 days; after that, data is permanently deleted from the platform, except for records RobSolution Tecnologia must keep due to legal obligations.

In case of non-payment, RobSolution Tecnologia may temporarily suspend access to the platform until the financial situation is resolved, upon prior notice.

12. Changes to these terms

RobSolution Tecnologia may update these Terms of Use periodically for technical, operational or legal reasons.