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Prazos de primeira resposta
- Critical 30 min
- Urgent 2 horas
- Normal 4 horas
- Low 8 horas
Measured in business hours. Resolution targets, request types, and full rules in the support policy.
For faster resolution
- ✓ Affected company and environment (production or test)
- ✓ What you expected and what happened
- ✓ System path: menu, screen, and button
- ✓ Screenshot or error message
- ✓ Document number for tax cases
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